1.1 These Terms and Conditions form the basis of the Scenic Club loyalty programme (Programme). Every Member is subject to these terms and conditions. We ask that you read them carefully. Please contact us by phone on 0161 233 1989 by email to firstname.lastname@example.org or see scenictours.co.uk/scenic-club if you have any questions on these Terms and Conditions.
1.2 Use of your Membership Card or Membership Number signifies your acceptance of the current Terms and Conditions of the Programme.
1.3 These Terms and Conditions are effective as at the date of publication and may be amended from time to time. Members should refer to scenictours.co.uk/scenic-club for the most up to date Terms & Conditions.
1.4 Subject to all applicable laws, Scenic Tours may terminate the Program at any time without any on-going liability or responsibility to the Member with regards to the Programme.
1.5 All interpretations of these membership Terms and Conditions shall be at the sole discretion of Scenic Tours.
In these Terms and Conditions, the following words and expressions shall have the meanings as defined below unless the context otherwise requires:
“Card” means a card issued by Scenic Tours to identify the Member as a participant of the Programme.
“Member” means a person who has been admitted by Scenic Tours as a participant in the Programme and is being recognised as a participant for the time being.
“Membership” means the participation of a Member in the Programme.
“Membership Number” is the unique number allocated by Scenic Tours to each Member and on each Card.
“Programme” means the Scenic Club Loyalty Programme.
“Programme Partner” means an entity with which Scenic Tours has entered into an agreement to provide goods and or services to a Member under an arrangement with the Programme Partner.
“Scenic Tours” means Scenic Tours UK Limited.
“Terms and Conditions” means the Terms and Conditions of the Programme as set out here and as may be changed from time to time by Scenic Tours, at its discretion, subject to all applicable laws.
“Tour” means a tour or river cruise branded as Scenic Tours which is of a duration of at least seven (7) Tour Days.
“Tour Days” means a day of touring on a tour which includes an overnight stay. Additional paid days that form part of the Scenic Tours booking count towards Tour Days. Complimentary, bonus, unpaid nights including but not limited to being part of a tour, earlybird specials, or member benefit are not included in Tour Days.
“Travel” means each time the individual departs from home for travel with Scenic Tours. Where an individual departs to undertake more than one tour - sometimes called back-to-back tours - this is deemed to be one lot of travel.
3. Membership cost
3.1 Membership of the Scenic Club Programme is free of charge.
4. Membership eligibility
4.1 Only residents of the UK are eligible for membership to the Programme as outlined in these terms and conditions. Residents of
Australia, Canada, USA and New Zealand are subject to the separate terms and conditions applicable to that country. Membership eligibility may be extended to residents of other countries in the future.
4.2 Scenic Club Gold Membership is automatic after an individual has completed any seven days travel with Scenic Tours. Members will normally be mailed a Membership Card and related material within 8 weeks of qualification.
4.3 Scenic Club Platinum Membership is automatic after an individual has completed 50 Tour Days touring with Scenic Tours. Members will normally be mailed their Platinum Membership Card and related material within 8 weeks of qualification.
4.4 Scenic Club Diamond Membership is automatic after an individual has completed 100 Tour Days touring with Scenic Tours. Members will normally be mailed their Diamond Membership Card and related material within 8 weeks of qualification.
4.5 If a person who receives a Membership kit does not wish to be a member of the Programme, they should return the Membership Card to Scenic Tours indicating this is the case.
4.6 Membership is individual and non-transferable. Where more than one person in a household quali?es for Membership, each will receive individual Membership.
4.7 Employees of Scenic Tours or its associated companies are not eligible to participate in the Programme.
4.8 Travel industry professionals and their associates who travel on a discounted tour because of their position in the travel industry will not have that tour count to membership or tier status.
4.9 Immediate or extended family or friends of employees of Scenic Tours and associated companies who travel on a discounted tour because of their association with the employee or industry will generally not have that tour count towards membership or tier status.
4.10 Individuals who fall under clause 4.8 or 4.9 should check prior to booking if any planned tour would count towards membership or tier status.
5. Membership Card and Membership Number
5.1 Members will receive a Membership Card. Each Card will have a unique Membership Number. Members should keep their Card secure.
5.2 The Card and Membership Number is not transferable and must not be given to other individuals to secure benefits from the Programme.
5.3 It is the Member’s responsibility to ensure that their Membership Number is included in any and all of their bookings, either made via a travel agent or directly with Scenic Tours, in order that they may receive the benefits of Membership.
5.4 If the Card is lost or stolen the Member should immediately advise Scenic Tours.
5.5 If a Member cannot remember their Membership Number they may contact Scenic Tours. They will be asked to provide information to confirm their identity, and following satisfactory replies to Scenic Tours, they will be reminded of their Membership Number.
5.6 Scenic Tours shall be entitled to assume that any person that purports to be a Member and provides (whether in person or through an electronic, telecommunications or other media) the Membership Number to Scenic Tours is in fact the Member. Scenic Tours shall bentitled to reveal to any such person any and all information relating to their Membership and Membership bookings, and treat and act on any request of such a person with respect to any other matter regarding the Programme without taking any further steps to verify the identity of the person.
6. Period of Membership
6.1 The Period of Membership for the Programme is from the date of enrolment by the Member until either terminated by the Member or Scenic Tours as set out below or upon the death of the Member.
7. Misuse and termination of Membership
7.1 Either the Member or Scenic Tours may terminate membership of a Member at any time and without cause upon reasonable notice to each other.
7.2 Fraud or abuse concerning the Membership and/or privileges and benefits is subject to appropriate administrative and/or legal action by Scenic Tours.
7.3 Nothing in these Terms and Conditions of Membership shall limit Scenic Tours in the exercise of any legal or equitable rights and remedies.
7.4 Subject to applicable laws, Scenic Tours will not be liable for any loss or damage whatsoever suffered by any Member as a result of termination, suspension or cancellation of Membership.
8. Programme benefits
8.1 Scenic Tours does not guarantee or warrant that any or all of the Programme benefits will be available at all times and in all countries or locations. Certain Programme benefits may not be able to be provided because of local government, operational or other reasons and where this applies an alternative beneft is not offered: for example in some countries local regulations will not allow the offer of an extra nights stay. For example, operationally, it may not be possible for an individual to stay an extra night when the group needs to travel together such as on a chartered aircraft. Scenic Tours reserves the right to change, modify, limit or cancel any of the Programme benefits at any time or as they apply to any country or region at any time. Should a Member not take up an available Programme benefit an alternative benefit is not offered.
8.2 Gold, Platinum and Diamond tier Members will receive Membership benefits according to their tier of Membership.
8.3 Members do not qualify for Program benefits of Membership or tier of Membership until after they have returned home from their qualifying tour and received their appropriate Membership Card in the mail. However, where a member completes back-to-back tours without returning home between tours, and they qualify for higher tier membership during the first tour, they may be able to access the higher benefits for the subsequent back-to-back tours. Members should check at the time of booking if any such additional benefits will apply to their subsequent back-to-back tours.
8.4 There are three tiers of Membership: Scenic Club Gold, Scenic Club Platinum and Scenic Club Diamond. Scenic Club Platinum Members will receive additional benefits as well as all the bene?ts of Gold Membership. Scenic Club Diamond Members will receive additional benefits as well as all the benefits of Platinum Membership.
8.5 Dedicated Member’s help desk: Members may make contact with Scenic Tours via a dedicated Member’s only phone number and email address. This service is for the use of Members only. Non members, including Travel Agents, may not use this service, but should use the other channels of communication that have been speci?cally set up for them.
8.6 Members may receive from time to time Special Member Offers for Scenic Tours which are not available to non-members.
8.7 Special Member pre tour travel pack: Subject to availability, Members will be provided with a free backpack or case or other gift reflecting their tier of membership, prior to each time they depart to travel.
8.8 Member communications and Member only competitions: From time to time Members may receive Scenic Club Magazines or emails. These may include competitions which are only available for Members.
8.9 Programme Partners: The Program may include offers to members from time to time from third party entities other than Scenic Tours. These offers are accepted by Scenic Tours in good faith as to the appropriateness of the offer for Members and the ability of the third party to deliver in accordance with any offer they make. Scenic Tours accepts no responsibility or liability whatsoever with regard any matter that may arise between the Member and third party in relation to any offer that a third party has made through the Programme.
8.10 Scenic Club Diamond and Platinum Members may receive additional benefits. At the time of printing the included chauffeur service and additional night stays associated with certain tours. These benefits are subject to availability and certain Terms and Conditions which may vary from time to time. Scenic Club Diamond and Platinum Members should contact Scenic Tours at any time to understand the Terms and Conditions that may apply to the specific Diamond or Platinum benefits at that time.
8.11 Residents of Australia, Canada, USA and New Zealand are subject to separate member benefits as applicable to that country.
9. Local laws and possible tax liability
9.1 The Programme and Member’s entitlements to any benefits under the Programme are subject to all laws applicable to Scenic Tours and to the Member which restrict, prohibit or limit the scope or extent of the Programme or any benefits or privileges.
9.2 Should any benefits under the Programme be subject to tax liability it (including disclosure connected with the receipt or use of the Programme) is the responsibility of the Member.
10.1 A Member cannot assign its rights under these Terms and Conditions at any time. Scenic Tours reserves the right to assign the Terms and Conditions at any time without consent.
11. Notices/Contact Details
Any Member wishing to contact Scenic Tours or any communication or notice to be given under these Terms and Conditions may be delivered personally or by pre-paid post transmission to the following address of Scenic Tours: Scenic Club Member Programme, 13th Floor, 111 Piccadilly, Manchester, M1 2HY.
12. Governing Law and jurisdiction
12.1 For UK residents, the Member’s Membership and these Terms and Conditions are governed and will be construed in accordance with English Law. Any dispute, claim or other matter of any description in connection with these Terms and Conditions or a UK Member’s Membership which arises must be dealt with by the Courts of England and Wales only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
12.2 Nothing in these Terms and Conditions affects any rights a Member may have which in accordance with the law applicable to that Member’s Membership (see clause 12.1) cannot be excluded.
12.3 If part or all of any clause of these Terms and Conditions is found to be illegal, invalid or unenforceable, it shall be deemed amended to the extent necessary to ensure that it is not illegal, invalid or unenforceable or, if that is not possible, it shall be deemed severed from these Terms and Conditions. The remaining provisions of these Terms and Conditions shall not be affected by any such amendment or severance and shall continue to have full force and effect.
13 Free Pre/Post Night
Valid for tours of 20 days or more *20 days can be made up of PAID pre or post tour nights.
Hotel must be booked by Scenic Tours, it cannot be booked directly by the member with the hotel
Hotel must be included in the booking prior to travel documentation being sent to the member
Subject to availability at Scenic Tours contracted rate (which may include breakfast and transfers)
When free hotel night in a country due to government regulations such as Russia – accommodation can be taken as part of a stopover
Published: May 2012